Privacy Policy

When you use Surge Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your play.

Account and contact information

This may include your name, date of birth, residential details, contact details, account login information, communication preferences and other information you submit when registering or updating your account. We may also keep records of enquiries, complaints, support conversations and other communications so that we can respond appropriately and maintain an accurate service history.

Identity and verification information

To help confirm your identity, age and eligibility, we may request verification documents or other supporting information. This can include information shown on identity documents, proof of address, information needed for account security and records of checks carried out to identify unusual or potentially fraudulent activity. We handle this information carefully because it may be sensitive.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, transaction history and related payment activity. Payment providers may process payment information in accordance with their own privacy notices. We may receive enough information to confirm, record and manage a transaction without necessarily receiving all details held by the payment provider.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, access times, pages viewed and general interaction data. We may also receive information about how the website performs and whether particular features are being used. This information can help us maintain security, understand service usage and improve the website.

Information from other sources

Where appropriate, we may receive information from payment providers, identity and verification services, fraud prevention services, technology providers or other organisations involved in delivering and securing the service. We only use information from these sources for relevant purposes, such as confirming identity, processing transactions, preventing misuse or meeting applicable obligations.

We use personal information for purposes connected with operating Surge Casino, supporting players and managing the risks and responsibilities associated with online gambling. Depending on the circumstances, these purposes may include:

• Creating, maintaining and administering your player account.
• Providing website features, account services and player support.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out security, anti-fraud, anti-money-laundering and responsible service checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Keeping account, transaction and communication records accurate.
• Sending service messages, account notices, security alerts and other important information.
• Sending promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Understanding how the website is used and improving its performance, content and security.
• Managing complaints, disputes, legal claims and other support matters.
• Meeting applicable legal, regulatory, tax, accounting, compliance and record-keeping requirements.

We try to limit the information we collect and use to what is reasonably relevant for these purposes. If information is required to create an account, complete a verification check, process a transaction or meet a legal obligation, choosing not to provide it may mean that we cannot offer a particular service or continue an account.

Marketing choices

You may receive marketing messages only where this is permitted and appropriate. You can change your marketing preferences or withdraw consent by using an available unsubscribe option in a marketing message or by contacting us. Withdrawing consent to marketing does not normally affect service messages that are necessary for account security, transactions, support or other important operational purposes.

Cookies and similar technologies

Surge Casino may use cookies and similar technologies to remember preferences, keep the website functioning, support account security, understand website usage and help improve the player experience. Some cookies may be necessary for core features, while others may support analytics or personalisation. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

When information may be shared

We may share relevant information with service providers that help operate the website and provide services. These providers may support hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, analytics, communications or other legitimate business functions. They are expected to handle information appropriately and only for the services they provide.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect players or the website, investigate suspected wrongdoing, enforce applicable terms, manage a dispute or protect rights and safety. If the business or part of its services changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate handling.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, loss and alteration. No online system can be guaranteed to be completely secure, so players should use strong account credentials, keep login details private and contact support promptly if they believe an account may have been compromised.

Some providers involved in delivering the website or related services may handle information in locations outside Australia. Where this occurs, information is managed with appropriate safeguards and for the purposes described in this policy.

Depending on the circumstances and applicable requirements, you may be able to ask us to access personal information we hold about you, correct information that is inaccurate or incomplete, delete information that no longer needs to be retained, or provide further details about how your information is handled. You may also withdraw consent to marketing communications at any time.

To exercise these rights or ask a privacy question, contact support@surgecasino.top. Please describe your request clearly and provide enough information for us to identify your account safely. We may need to verify your identity before responding, particularly where the request concerns account information or identity documents. This helps protect information from being disclosed to the wrong person.

We will consider and respond to privacy requests within a reasonable timeframe. Some requests may be limited where fulfilling them would affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal or operational requirement. If we cannot complete a request, we will explain the relevant reason where appropriate.

Retention of information

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including account administration, support, security, dispute management and business records. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. For this reason, closing an account does not always result in the immediate deletion of every record.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be published on this page with a revised date where relevant. Players should review the policy periodically, particularly before providing new information or using new website features.

If you have questions about this Privacy Policy, how your information is used, or a request to access, correct or delete your data, please contact support@surgecasino.top.