Surge Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Surge Casino. They apply to the website, mobile experiences, games, account services, promotions and other features made available through the service. Additional terms may apply to particular games, payment methods or promotional campaigns. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service or promotion may apply to that service or promotion.

You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement and all other legal requirements that apply to you. Surge Casino may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services. You must provide information that is complete, accurate and current, and you must update it when circumstances change.

You are responsible for checking that online gambling is permitted in your location. Access to the website does not mean that the service is available or lawful everywhere. We may restrict or refuse access where required by law, regulation, our risk controls or these terms. You should not use the service if doing so would breach a law or obligation that applies to you.

Account responsibilities

• You may only create and use an account for yourself, unless we expressly permit otherwise.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must not sell, transfer, lend or otherwise allow another person to use your account.
• You must notify us through the available support process if you believe your account or login details have been compromised.
• You are responsible for activity carried out through your account until we have had a reasonable opportunity to secure it.
• You must not create multiple accounts, use false information or attempt to avoid account controls.

We may suspend, restrict or close an account where we reasonably believe that information is inaccurate, the account is being misused, these terms have been breached, activity presents a security or legal risk, or an account requires further review. We may also take steps to protect the service, other players and the integrity of games. Any action will be handled in accordance with applicable requirements.

Available payment methods, transaction requirements and any applicable conditions are shown on the website or during the relevant transaction. You must only use a payment method that you are authorised to use. Funds must come from a legitimate source and must not be connected with unlawful activity. We may carry out checks before processing deposits or withdrawals, including checks relating to identity, source of funds, fraud prevention and financial crime controls.

You should review each transaction carefully before confirming it. A deposit may be subject to processing by a payment provider, and the provider may apply its own terms, fees or limits. We do not control the systems of external payment providers and cannot guarantee that every payment method will always be available. You should not deposit more than you can afford to lose.

Withdrawals may be subject to account verification, payment checks, game or promotion conditions and any legal or regulatory requirements. We may return funds to the original payment method where appropriate or request further information before completing a withdrawal. If a transaction is reversed, rejected or identified as unauthorised, we may investigate the matter and take reasonable steps to protect the account and service.

Games and results

Games must be used in accordance with the rules displayed for the relevant game. Results are determined by the applicable game system and recorded in the service records. If a technical issue, software error, communication failure or other event affects a game or transaction, we may pause the relevant service, review the records and correct an obvious error where permitted. We may void or adjust an affected transaction where this is necessary to address a malfunction, error or irregularity.

You accept that gambling involves risk and that outcomes are not guaranteed. Past results, displayed information or previous activity do not guarantee future results. You should never chase losses, gamble with borrowed money or treat gambling as a way to earn income.

Promotions and bonuses

Promotions, bonuses, rewards and campaigns are subject to the specific terms shown with the relevant offer. These terms may include eligibility requirements, time limits, qualifying activities, wagering conditions, game restrictions, maximum values and withdrawal conditions. You should read those terms before accepting an offer. Unless expressly stated otherwise, an offer is not automatically available to every account or every transaction.

We may correct an obvious error, refuse an offer, withdraw a promotion or remove promotional benefits where there has been misuse, fraud, a technical problem, a breach of the offer terms or an attempt to obtain an unfair advantage. Promotional terms do not override any responsible gambling, identity or legal requirement.

You must use Surge Casino lawfully and fairly. You must not interfere with the website, introduce malicious code, use automated tools without permission, manipulate games, exploit a vulnerability, reverse engineer software, or attempt to access another person’s account or information. You must not use the service to launder money, commit fraud, conceal the source of funds or support any unlawful activity.

Website content, software, branding, text, graphics and other materials are owned by or licensed to the relevant rights holder. You may use the service for personal, non-commercial purposes only. You must not copy, modify, reproduce, distribute, publish or commercially exploit any part of the service unless you have permission or the law allows it.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. We may collect and use information needed to provide services, manage accounts, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you. By using the service, you acknowledge that necessary checks and records may be maintained for these purposes.

Responsible gambling

Gambling should be an entertainment activity, not a way to solve financial difficulties. Set a budget before you play and keep track of the time and money you spend. Do not gamble when you are distressed, under the influence of alcohol or drugs, or trying to recover previous losses. Consider taking regular breaks and using any available deposit, spending, session or access controls.

• Only gamble with money you can afford to lose.
• Do not borrow money or use essential household funds for gambling.
• Do not ask another person to gamble through your account.
• Use available limits, time-outs or self-exclusion tools if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you are concerned about your gambling, stop playing and use the responsible gambling options available through the service. You can also seek help from an appropriate independent gambling support organisation in Australia. If you request account closure or a break from gambling, we may apply relevant restrictions in line with the request and applicable procedures.

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, updates, network problems, device issues, third-party services, events outside reasonable control or other technical circumstances. You are responsible for using a suitable device, connection and security software.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, misuse of the service, events outside reasonable control or interruptions involving third-party providers. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

We may update these Terms & Conditions when needed to reflect changes to the service, legal requirements, risk controls or business practices. The updated version will apply from the date stated on the website or when otherwise made available. You should review the terms regularly. Continuing to use the service after an update means you accept the revised terms. If you do not agree, you should stop using the service and follow the available account closure process.

Questions and complaints

If you have a question, transaction concern or complaint, use the support options made available on the Surge Casino website. Provide enough information for the matter to be reviewed, while avoiding the unnecessary submission of sensitive information. We may ask for additional details or verification. Complaints are assessed using the applicable internal process and relevant legal requirements.

These Terms & Conditions should be read with the Privacy Policy, responsible gambling information, game rules and any applicable promotional terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. By accessing or using Surge Casino, you confirm that you have read and understood these terms.