Betting Rules

These rules apply to bets placed through the Surge Casino website, mobile services or other approved access methods. Additional rules may apply to a particular sport, event, market, game or promotion. Where a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product. You should review the information displayed on the relevant betting page before confirming a wager.

You are responsible for reading the bet details shown on screen, including the selection, market, odds, stake, potential return and any applicable conditions. A wager is not complete until it has been accepted by the betting system and a confirmation is displayed or otherwise made available in your account. A bet that has not been accepted should not be treated as valid.

• You must be legally permitted to gamble in Australia and meet any applicable minimum age requirement.
• You must use an account registered in your own name and provide information that is accurate, complete and kept up to date.
• You must not place bets on behalf of another person or allow another person to use your account.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow the website's account, payment, privacy and responsible gambling policies.
• You must check your selections and stake before submitting a wager.

Surge Casino may refuse, limit, suspend or cancel a wager where this is permitted by applicable law or the relevant terms. This may include situations involving suspected fraud, an account issue, a technical error, a market being offered incorrectly or information that is incomplete or inaccurate. Where appropriate, the reason and any available next steps will be communicated through the account or website.

Odds, stakes and bet confirmation

Odds and other bet information may change before a wager is accepted. The odds displayed at the time a bet is confirmed will generally apply to that wager, subject to the applicable product rules. The minimum and maximum stake, maximum potential return and available bet types may vary by market, event, account or jurisdiction. Any limits that apply should be shown during the betting process or in the relevant terms.

You should retain or review your bet confirmation and account history. These records may include the time of placement, selection, stake, odds, status and settlement information. If a bet appears to have been placed incorrectly, contact the available support channel promptly and avoid placing another wager until the issue has been checked.

Bets are settled using the official result or other result source specified in the relevant betting rules. Different products may use different settlement methods. For example, a market may be settled according to the result at the end of normal time, the official result after a specified period, or another clearly stated outcome. The settlement basis shown for the market is important and should be checked before betting.

• If an event is postponed, abandoned, interrupted, cancelled or materially changed, the applicable market rules will determine whether bets stand, are void or are settled in another way.
• If a selection, participant or team is withdrawn, does not take part or is replaced, the relevant rules will determine the effect on the wager.
• Where an official result is corrected or changed, Surge Casino may amend settlement where permitted by the applicable rules.
• If a market is suspended or closed, bets placed after the relevant closing point may be rejected or treated as invalid.
• A dead heat, tie or shared result may be settled under the rules for that market and may affect the return.
• If a result cannot be verified reliably, the market may remain unsettled until suitable information is available.

A technical problem, incorrect display, delay or interruption does not automatically make a bet valid. If the system accepts a wager in error, displays incorrect odds or processes a transaction incorrectly, Surge Casino may review the bet and take action allowed by the relevant terms. This may include voiding a bet, correcting a clear error or returning the stake where appropriate.

Live and in-play betting

Live betting is offered while an event is in progress and may involve delays between the event and the information shown on screen. Markets can be suspended and reopened without notice. A wager submitted during a suspension, after an outcome has become known or because of a timing or feed error may be rejected, cancelled or reviewed under the applicable live betting rules.

You should not rely solely on live commentary, displayed statistics or visual information when making a decision. Information may be delayed, incomplete or supplied by a third party. You remain responsible for checking the market and bet confirmation before placing a live wager.

Only one personal account should be used unless Surge Casino has expressly approved another arrangement. You must protect your login details and notify the available support team if you believe your account has been accessed without permission. Activity completed through your account may be treated as your activity unless there is evidence of unauthorised use or another applicable legal requirement.

Account verification may be required before bets, withdrawals or other services can be completed. You may be asked to provide documents or information to confirm your identity, age, location, payment method or source of funds. Reviews may also be required to meet responsible gambling, fraud prevention and financial crime obligations. You must provide information that is genuine and not misleading.

• Using another person's payment method without permission.
• Attempting to conceal the true owner or destination of funds.
• Creating accounts to avoid a restriction, suspension or self-exclusion.
• Using software, automated tools, bots or other methods designed to interfere with the service.
• Exploiting a technical fault, pricing error or process weakness.
• Colluding with another person or manipulating an event or market.
• Providing false information or documents during registration or verification.
• Using the website while prohibited by law, an account restriction or a self-exclusion arrangement.

Deposits, withdrawals and other payment transactions are subject to the payment methods and conditions made available through your account. Processing may require verification, and a transaction may be delayed, declined or reversed where this is necessary for security, compliance or technical reasons. Any fees, limits or processing conditions that apply should be reviewed before you confirm a transaction.

Account suspension and closure

Surge Casino may suspend, restrict or close an account where there is a suspected breach of these rules, a security concern, an unresolved verification issue, prohibited conduct, legal or regulatory risk, or another legitimate reason. Access may also be restricted at your request, including for responsible gambling purposes. You should not attempt to create a new account to bypass a restriction.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set a budget before you begin and take regular breaks. Do not gamble when you are upset, under the influence of alcohol or drugs, or trying to solve financial difficulties. Past losses do not make a future win more likely.

• Set personal spending and time limits where these tools are available.
• Keep track of your deposits, stakes, withdrawals and gambling activity.
• Do not chase losses or increase your stake to try to recover money.
• Use account restrictions, breaks or self-exclusion if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not ask another person to gamble for you or use gambling to manage another person's account.

If you are concerned about your gambling, use the responsible gambling options available on the website and consider contacting an appropriate independent support service in Australia. If you believe someone else may be using your account, change your password and contact support as soon as possible. Responsible gambling requests may affect account access and cannot always be reversed immediately.

Questions, complaints and disputes

If you have a question about a bet, settlement, account action or transaction, review your account history and the relevant product rules first. You may then use the customer support option shown on the website. Include the relevant bet reference, date, market and a clear explanation of the issue, but do not send passwords or unnecessary sensitive information.

Complaints will be reviewed using the information available and the terms that applied when the wager was placed. You should allow reasonable time for a response and provide any requested verification information. If an issue cannot be resolved through the initial review, further complaint or dispute options may be available under the applicable terms and Australian requirements.

Changes to these rules

These Betting Rules may be updated from time to time to reflect changes to the service, products, applicable law or operational requirements. The current version published on the website will apply from the stated effective date. You should review the rules regularly, particularly before placing a new wager. If you do not understand any provision, do not place a bet until you have obtained clarification through the available support channel.